Shipping policy

Shipping & Delivery

Orders are shipped chronologically as soon as the livestock becomes available. Estimated availability is stated in each product.

Shipping is by Royal Mail. Orders shipped to UK addresses have a live & healthy arrival guarantee. Issues must be reported on the day of arrival to be eligible, including photographic evidence. After this, the livestock is under your care and not eligible for any further guarantee.

International orders have no guarantees, and are sent entirely at the risk of the customer with a complete customs declaration. If you have a permit or license you would like to attach to the shipment please get in touch after ordering, this is not a problem.

 

Delivery times

Note that delivery times refer to the time taken from dispatch to delivery, not from ordering to delivery. Please do not expect your order to arrive the day after ordering.

In the UK, most packages arrive the day after dispatch; EU orders tend to arrive in a week or less; US and further afield can take 10 days or more. Note that these are averages and not guaranteed for international customers.