Payments, Refunds, & Terms of Sale

Payments are made to Bugs & Butterflies UK using Stripe, a secure online payment provider that allows you to pay using credit or debit card, apple pay, or google pay. Your payment details are totally private and not visible to me and you have the standard protections offered by your card provider.

Refunds are provided if; you are in the UK and your order is DOA or damaged, as per the terms of sale. Refunds will not be given for: any issue with international shipping, including customs delays or seizures; the death of livestock occurring under the customer’s care.

Preorders can be cancelled but will not be refunded unless the livestock is unavailable at a time significantly later than the estimated availability date. Preorders are booked with breeders and suppliers in advance for the upcoming season, ensuring you receive the livestock, and therefore cannot be refunded in most instances.

By making a purchase, you agree to the following terms of sale:

- Availability times are estimates, to the highest possible accuracy, but are still subject to external conditions such as weather and geographical origin which cannot always be mitigated for, e.g. a particularly cold or wet spring would delay the breeding of native butterflies.

- Orders sent to UK addresses have a live & healthy arrival guarantee; issues must be reported on the day of arrival to be eligible, including photographic evidence. After the day of arrival, the livestock is under your care and not eligible for any further guarantee.

- Eggs that fail to hatch due to infertility are also eligible for a refund or replacement, you must provide a photograph of how/where you have been keeping them to evidence that they have been maintained in suitable conditions. This must be reported no more than 3 weeks after receiving the eggs.

- International orders have no guarantees, and are sent entirely at the risk of the customer with a complete customs declaration. If you have a permit or license you would like to attach to the shipment please get in touch after ordering, this is not a problem.

Bugs & Butterflies UK reserves the right to update these terms at any time.